Website Support Services
Modern marketing needs website support services that match the pace of your campaigns. When pages break or plans change, you still have confidence your site will keep up.
- Monthly support packages
- 1-hour emergency response time
- Quick changes for live campaigns
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100+ 5 Star Reviews
The Impact of Reliable Website Support
Our website support team works across WordPress, Shopify, Webflow, and custom builds to keep key pages, funnels, and promotions running smoothly.
What's Included In Our Website Support Plan?
Multi-platform Website Support
We support your WordPress website, Shopify store, Webflow build, or WooCommerce store under one plan. You send requests in one place, and our team handles each content management system, including plugins and integrations. It feels like one web team looking after all your sites.
Content and Layout Updates
Use your plan for everyday tweaks on key pages and landing pages, plus new pages when campaigns need something live fast. We adjust copy, images, and light web design so everything stays consistent. Your team can publish new content without having to worry that a small change will break the page.
Technical Emergency Support
When a core journey breaks or you are staring at a slow website, we treat it as an incident, not a normal ticket. We jump in fast to diagnose the issue, fix the problem, and cut down costly downtime for your campaigns. The aim is to keep your business online and your customers moving through the site.
Website Security and Spam Control
We add practical security measures around logins, forms, and key pages to cut down abuse and noise. Our team applies safe security updates as part of support and flags anything that needs deeper work. You stay secure against everyday risks and get more peace of mind without managing it all yourself.
Behavior Insight Reviews
We look at how real users move through your site, so support improves more than just obvious errors. By checking key flows against your SEO strategy, tools like Google, and basic performance, we spot simple fixes that matter. You get clear ideas to improve user experience without needing a full redesign or big project.
Marketing Tech and Tracking Support
We keep your sites connected to the wider web of tools you rely on, from analytics and ads to CRM and email. If data stops flowing or tracking drops out, our team ensures the broken functionality is fixed. You get expert support for the integrations marketing depends on, without needing an in-house team.
Website Support Plan & Packages
Website Care Plan
Keep your website stable, secure, and running smoothly.
From $1,980/month
- Monthly core, theme & plugin updates
- Security checks, malware prevention & spam clean-up
- Scheduled backups (off-site)
- Uptime monitoring & basic server health checks
- Staging environment + manual QA testing
- Priority bug fixes & site improvements
- 1-hour emergency response SLA (P1, 8am–8pm)
- Phone & email support
- Emergency support when needed
- Monthly maintenance report
- Dedicated monthly development and improvements (beyond core maintenance)
Website Performance Plan
Turn your website into a post-click performance engine.
$4,950/month
- Everything in Care Plan, plus performance-focused delivery
- Dedicated delivery pod (PM + Dev + QA + UX/UI as required)
- Kickoff, monthly sprint planning & weekly delivery cadence
- Website speed performance & Core Web Vitals optimisation
- Advanced tracking support (GA4, GTM, pixels, events, attribution hygiene)
- Behaviour insights reviews (heatmaps, session recordings e.g. Clarity)
- Landing page optimisation & UX improvements for post-click flows
- CRO support (conversion leaks, trust, CTAs, funnel friction fixes)
- Technical SEO execution supporting performance marketing, AI search (AEO), and schema
- Direct collaboration with your performance marketing agency
Website Enterprise Plan
A dedicated web performance team for complex, high-stakes websites.
$9,900/month
- Everything in Performance Plan, plus enterprise-grade depth and access
- Dedicated enterprise web performance team (resourced to match complexity)
- Weekly/fortnightly WIP meetings & stronger delivery rhythm
- Quarterly Business Reviews & roadmap governance
- Ongoing development for enhancements and continuous improvement
- Advanced UX/UI and landing page execution at scale
- Local Account Director (relationship & strategy ownership)
- Custom integrations, backend development, plugin/app setup
- Support for ERP/CRM and third-party integrations
- Direct access to developers/support team (faster alignment, fewer layers)
“They were really good in terms of their ability to deliver. Their working style, their collaboration style, and also they're very cost effective.”
Pete Williams
Founder, Deloitte Digital
“With their help, our two large, content-heavy news websites now rank as A's on GT metrics with greatly increased speeds.”
Mark Brown
Founder, Engage Media
“They're specialists of WordPress and WooCommerce, which are both crucial aspects of our operation. They're a great fit.”
Simon Kennedy
Managing Editor, Quadrant
“They helped us redesign our website and have introduced a number of features as part of that website, which have really made us reach the goals.”
Joydeep Hor
Founder & Managing Principal, People + Culture Strategies
“We've worked with a lot of agencies over the years, and I can confidently say that WP Creative are hands down the best development agency we've worked for.”
Scott Roberts
Creative Director, Studio Helm
How Our Website Support Works
When your website supports multiple campaigns and teams, even small problems can slow everything down. Our website support services are designed to take that stress off your plate with a simple flow your team can rely on.
This is how that flow works from the moment you send a request.
One place for every request
We confirm what is needed
We agree on what comes first
The right expert picks it up
We fix and test the change
We update the live site safely
You get clear, simple updates
We keep track of patterns
Support For Modern Marketing Websites
Modern marketing teams are juggling constant launches, promotions, and experiments. Channels move quickly, but the website is where everything lands, and that’s often where things slow down.
Our website support plan is built to sit right alongside your campaign calendar. You bring us the pages that actually drive results and we keep them working.
When priorities change, you don’t have to start again with a long brief. You already have a team that knows your stack and history. Over time, that turns website problems from constant fire drills into steady, predictable work.
Your marketers can plan launches without wondering who will fix things, and your leadership sees fewer last-minute delays.
The site quietly keeps pace with the ideas your marketing team comes up with. Our website support plans work alongside our broader website maintenance services so you get the reactive support your campaigns need today.
Book a Meeting Our website support plan is built to sit right alongside your campaign calendar. You bring us the pages that actually drive results and we keep them working.
When priorities change, you don’t have to start again with a long brief. You already have a team that knows your stack and history. Over time, that turns website problems from constant fire drills into steady, predictable work.
Your marketers can plan launches without wondering who will fix things, and your leadership sees fewer last-minute delays.
The site quietly keeps pace with the ideas your marketing team comes up with. Our website support plans work alongside our broader website maintenance services so you get the reactive support your campaigns need today.
WP Creative is an incredible agency with a talented and dynamic support team.
Book a Meeting
WP Creative is an incredible agency with a talented and dynamic support team. They are the right people for getting the job done with speed and efficiency.
What Makes Our Website Support Different
Built around campaigns
We plan support around your launch calendar and key journeys, whether it is a new funnel or an existing WordPress site. Website works in line with real campaign priorities instead of fighting them.
Senior devs on the job
Your requests go to senior engineers who understand complex development and messy histories. They find the real cause, fix it carefully, and protect live journeys while they work.
Customized monthly plan
We shape your support plan around your sites, channels, and internal capacity. You get the right mix of support and any existing website maintenance services or maintenance plan you already run.
Dedicated support team
You work with the same small team on a regular basis, so you are not re-explaining context every time. They help manage ongoing tasks across platforms and start thinking ahead for your team.
No lock-in contracts
You are not tied to a long-term date or minimum commitment on paper. You stay because the support works, not because paperwork forces your hand when things change, or budgets tighten.
Simple, transparent pricing
You know what the plan costs and what is included, which makes it easy to explain inside your company. Clear pricing means you can show the value of support without complicated monthly reports.
The WP Creative Difference
From WordPress development to integrations, we build solutions that drive performance and support your marketing goals.
Here's how we compare
Generalist Agency
Freelance Developers
WordPress Specialist
Ongoing website support
Ongoing growth partner
Understands marketing
Excels in UX/UI
Dedicated Project Manager as POC
Dedicated Team (Devs + QA)
Weekly Sprints and delivery
Fortnightly WIP sessions
Experts in Security and Performance
Technical SEO expertise
Max 10 clients per team
Full-time A Team (no contractors)
White-Label Website Support For Agencies
If you run an agency, you already know how much time disappears into “quick website fixes” for retainers and long-term clients.
Small issues, urgent tweaks, and odd bugs turn into late nights or awkward delays, and your team ends up doing support when they should be working on strategy and creative.
Our white-label website support plugs in behind your brand, so you do not have to build a full support team in-house. Think of it as outsourced website support that your clients never need to know about. We handle the tickets, fixes, and change requests under your name while you stay in control of the client relationship.
You decide how visible we are. We can work quietly in your project management system, support your account managers directly, or join selected calls as part of your extended team.
Either way, your clients see fast, reliable white-label website maintenance and support, and you get more breathing room to win new work and look after the accounts that matter most.
Website Audit Review
We look at your current websites, platforms, and recent issues. You’ll see where slow responses, fragile pages, or gaps in support are putting campaigns at risk.
Workflow & Priority Mapping
We talk through how requests come in today and how your team likes to work. Together, we map out a simple support workflow with clear priorities and response expectations.
Simple Support Plan
You get a clear outline of a website support plan, pricing, and next steps based on your real needs, not ours. If it feels like a fit, great. If not, you still have a practical plan to move forward with.
“Of all the agencies we've worked with, WP Creative is the best, hands down.”
Scott Roberts
Creative Director, Studio Helm
Website Support Services FAQs
Can’t find what you’re looking for? Drop us a line and we’d be happy to answer any questions you have.
We maintain WordPress websites, Shopify stores, Webflow sites, and custom builds as part of the same website support plan. If your marketing team relies on it to run campaigns, we can usually look after it.
Our team can support WordPress websites built with different themes, builders, and plugins, as well as front-end sites that sit on other stacks. You get one crew of WordPress experts and web specialists who already understand how mixed platforms fit together, instead of juggling a different vendor for every site.
Our website support services sit inside the same three plans we use for ongoing website work, so you pay a clear monthly fee instead of random one-off invoices.
Most teams start on the Website Care Plan from $1,980/month, move up to the Website Performance Plan at $4,950/month as requests and complexity grow, and step into the Enterprise Performance Plan at $9,900/month when they need a bigger support layer around a more complex stack.
Book a free consultation, and we will walk you through the three options, suggest a website support plan that fits your current workload, and give you a clear monthly number before you decide.
Website support is about what happens when something needs fixing or changing right now. That covers live issues, requests from your team, and day-to-day website updates that keep campaigns moving.
Website maintenance is about keeping things healthy in the background. Our website maintenance packages focus on website maintenance, with regular maintenance tasks like updates and scheduled website updates to reduce risk over time.
Most teams use both together. Support handles the “this broke” and “we need this changed” work, while website maintenance services quietly lowers the chances of problems showing up in the first place.
Yes. We can support multiple sites under a single website support plan, including marketing sites, blogs, and campaign microsites. If you need us to support WordPress websites alongside other platforms, we fold them into the same workflow.
You get one support team, one process, and one monthly fee, even if different sites sit on different hosting providers. We agree on which sites are in scope up front, set clear priorities, and make sure everyone has the access we need so work does not get stuck.
Yes. If something serious happens, the site goes down, checkout fails, or a key page breaks, we treat it as an urgent incident and jump on it fast. During agreed support hours, we aim for a rapid response to anything that could cause real damage to revenue or reputation.
Emergency requests follow a clear escalation path so you are not left wondering if anyone has seen it. Most communication runs through your usual channel, but for high-impact incidents, we can also agree on phone support and tighter check-ins.
We are based in Seattle but our website support reaches areas like Sacramento, Los Angeles and throughout the country.
Yes. A lot of our website support work happens alongside in-house marketers, developers, or a primary agency. We take on the day-to-day fixes and requests so your existing partners can stay focused on strategy, bigger projects, and new features.
We are happy to work quietly in the background, follow your processes, and keep everyone in the loop. You stay in control of the relationship, and we make sure the website side of things is handled without adding more noise.
When things get busy, your plan can stretch with you. If you hit a spike in website requests, we first see what we can absorb inside your current plan, then agree whether it makes sense to add extra hours or temporarily step you up to the next level.
We keep this simple and upfront, so you are never afraid to ask for help. If you know a big push is coming, we can also plan ahead for extra work, like rolling out new features or polishing key journeys before traffic ramps up.
Yes. A lot of teams come to us because pages feel heavy, things load oddly, or errors appear at random times. We look at the parts of your site that visitors actually use, check what changed recently, and review any recent updates or new functionality that might be causing trouble.
From there, we make practical fixes inside your support plan and give you clear next steps if the site needs deeper optimisation outside regular support.
Yes. You can move up or down between website support plans as your workload changes, rather than being locked into one level. If your volume of website requests grows, we can step you up; if things are quieter, we can scale back to something lighter.
Yes. We support eCommerce websites across WordPress, WooCommerce, Shopify, BigCommerce, and custom platforms. If your store needs dedicated attention around checkout flows, payment integrations, and product catalog stability, our eCommerce maintenance services and WooCommerce maintenance service provide that specialized layer alongside your broader website support plan.
Getting started is straightforward. Book a short intro call using the form on this page and tell us a bit about your sites, platforms, and how you’re handling support today.
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